Shipping policy
We currently ship to the United Kingdom only.
Processing Times
Orders are usually processed within 1–2 business days.
Processing times do not include weekends or UK bank holidays.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking details.
Delivery Times
After dispatch, orders are typically delivered within 6–9 business days.
Please note that delivery times are estimates and may occasionally vary due to courier delays, busy periods, weather disruption, or other issues outside our control.
If your order has not arrived within 12 business days after dispatch, please contact us so we can investigate it for you.
Tracking
Once your order has shipped, you will receive a tracking number by email.
Please allow 24–48 hours for tracking information to update after dispatch.
If your tracking has not updated after this period, contact us and we’ll look into it.
Shipping Cost
We offer free standard shipping on all UK orders.
There are no hidden shipping fees at checkout.
Lost or Delayed Orders
If your order is significantly delayed or appears to be lost in transit, contact us at:
Please include your order number so we can investigate.
If your package is confirmed as lost, or if the delay is unreasonable after investigation, we will offer a suitable solution. This may include a replacement or a refund.
Incorrect Shipping Details
Please make sure your shipping address is correct before placing your order.
If you enter the wrong address, contact us as soon as possible. We will do our best to update it before dispatch, but we cannot guarantee changes once the order has been processed.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong item, contact us within 30 days of delivery at:
Please include:
- Your order number
- A clear photo or short video showing the issue
- A brief description of the problem
If approved, we will offer a replacement, refund, or another suitable solution.
Missing Items
If part of your order is missing, please contact us within 7 days of delivery.
Include your order number and a photo of what you received so we can investigate and resolve it.